Skip to main content

One Minute Manager - Sharing and Review

One Minute Manager is all about finding the manager with perfect managing and leading skills and the 'secrets' behind his managing style in his own words.

The first and important secret:
- Setting Goals - One Minute Goals
It is important to know what the person really is behind to know whether he is performing well. In the marketing world, it is targets set. In the programming world, it is the success of the project or the component that the client want within the deadline. It is important to set the goals upfront in all the means in a broad way to understand what are the requirements of him/her in this role as a responsibility.

The Second and Third Secret go hand in hand.
- One Minute Praising (Second Secret)
This involves catching people doing something RIGHT towards their assigned task. Once they find, praise them honestly and give your opinion as how important he is to your organization. This praising re-assure him to do well in future. Make sure not to praise him for the same achievement again. This will make him do more to get the praising from the manager he is trying to emulate.

- One Minute Reprimand (Third Secret)
So, what would you do when you find something going wrong. Analyse the situation and identify the root cause of the problem. After solving the hot problem in front, Reprimand the person who caused the situation. Being honest with people around you accept this behavior and wouldn't want to be a person to be reprimanded next time. Reprimanding is a skill and it is best understood only if you practice well. It should be done immediately after the issue and the person involved in it  (instead of waiting for the review, which happens once/twice a year) and assure him about his importance in the company and what you think of him in the end. The final assurance is to make sure that you are against his behavior (which caused this issue) and not him as a person. The final assurance should also be in a such a way that he should trust his skills and make sure that kind of issue shouldn't happen again.

A review of the same book can be seen here as well.

This is one of the best management books available and is well worth the read.

Comments

Post a Comment

Popular posts from this blog

Nokia E51 WLAN Settings

Nokia E51 is a smart phone with almost all the features available in it. It looks really slim and comes in three colors. It has loads of features and highlight of them all is the connection through the Internet through WLAN. You can get a Internet connection from the service provider and ask for the wi-fi router. With the wi-fi router, you can connect to the Internet through various other devices like Laptop, Nokia E51 etc., You will be provided with the password for the WLAN connection and only if you enter the password correctly you will be connected to the Internet through that WLAN. As you may expect, this password will be asked only when you connect to Internet through this WLAN for the very first time. In Laptop/Computer, you have Network settings to identify and modify the settings if wrongly entered. But this is somewhat tricky in case of Nokia E51! In Nokia E51, You have the option of Browse WLAN right at the home page for you. If you have customized for something different, u

Igate delisting - Is it worth the bet? - Part II

I said it is worth the bet in my previous post . For delisting, the owner should atleast have 90% of the company's share. This is not the case with Igate which has only 80.1% currently. But it can continue with delisting process as it is approved by the shareholders. The floor price for the delisting process is set at Rs. 288.90/- , which is the 26 day average of high and low price. The current market price is Rs. 374/-. As I said before, there is no ceiling price and one can bid at whatever price he likes! The price will be decided after the Reverse book building process and it is decided by the price quoted by majority of the people much similar to IPO book building. The management then decided to carry on or cancel the de-listing process at will after the exit price is known. If the exit price is approved, then that price will be the price at which the management buy back all the shares. If the price you quoted is greater than exit price then yours will not be bought by the comp

What does customer experience mean?

Customer experience is the experience of the customer from the period they came to know about the existence of the product until they finish using the product. For a hotel like Saravana Bhavan, the customer experience is from the point they came to know about its existence (the day they started) until they are associated with that particular customer (probably, forever for Saravana Bhavan but it depends on each of the customer). For a typical brokerage firm, it is all about how easy it is to open the account and the experience until the customer closes the account. For BSNL or Samsung, it is from when the customer gets to know about their products (the point when they want to buy it) until the time they stopped using it. Customer service is also part of it. Its all about the customer service, once the customer has become the owner of the product. Most of the times, I have seen, the Customer Experience is great until one procure the product or service and after that, because of t